Accommodation

Rooms & Suites

Eight room types across ninety rooms. Every rate shown is our direct rack rate per room, per night.

Superior Twin Room

Superior Twin Room

Two single beds in a generous 32 m² room, ideal for friends or colleagues travelling together.

Size
32 m²
Occupancy
Up to 2 adults + 1 child
Bed
Twin beds
View
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FAQ

Frequently asked questions

Children Policy
Infants: 0–2 years
Complimentary stay when sharing existing bedding with parents. Baby cot subject to availability.

Children: 3–11 years
Complimentary stay when sharing existing bedding, subject to room occupancy limits. Breakfast charges 50% of adult breakfast price at 7$ per child per day.

Adults: 12 years and above
Charged at the applicable adult rate, with extra-bed requirements.
Payment Methods & Currency Policy
● Official Currencies: The hotel accepts cash payments in Lao Kip (LAK), US Dollars (USD), and Thai Baht (THB). Foreign currency transactions are calculated based on the daily official hotel exchange rate posted at the Front Desk.

● Credit Cards & Digital Payments: Major international credit and debit cards are accepted, including Visa, MasterCard, UnionPay, and American Express. Digital QR payments via BCEL One and local banking networks are also supported.

● Cardholder Verification: For security and fraud prevention, the holder of the credit card used for prepayment or guarantee must be present

at check-in with the physical card and a matching government-issued photo ID or passport.
Prohibited Items & Associated Fines
1. Durians & Pungent Foods:
o Durians, fermented fish/sauces (Padeak), or harsh chemical substances are strictly forbidden inside guest rooms, balconies, and indoor outlets.
o Penalty Fee: $100 USD deep cleaning and air-deodorizing recovery fee.

2. Smoking & Vaping:
o Oberna Hotel is a 100% Non-Smoking Indoor Establishment. Smoking of tobacco, cigars, e-cigarettes, vapes, or cannabis is strictly prohibited in all guest rooms, bathrooms, balconies, and public indoor corridors.
o Penalty Fee: $200 USD room recovery fee (for carpet/curtain steaming, air purification, and room downtime).

3. Pets & Animals:
o Pets are not allowed. Certified service animals assisting disabled guests are permitted with prior hotel management clearance.
Early Check-In & Late Check-Out Rules
● Early Check-In Surcharges:
o Before 09:00: Charged at 100% of the applicable full nightly room rate (includes breakfast for that morning).
o Between 09:00 and 14:00: Charged at 50% of the applicable daily room rate (subject to room availability upon arrival).

● Late Check-Out Surcharges:
o Between 12:00 and 18:00: Charged at 50% of the applicable daily room rate.
o After 18:00: Charged at 100% of the applicable full nightly room rate.
Cancellation & No-Show Policy
01. Standard Flexible Rate
● Free cancellation up to 72 hours before arrival by 14:00 local time (GMT+7).
● Cancellations within 72 hours: charge 100% of the first night's room rate.
● No-show: charge 100% of the first night's room rate, with the remaining reservation handled according to the booking terms.

02. Peak Dates / Special Events
● Free cancellation up to 7 days before arrival by 14:00 local time (GMT+7).
● Cancellations within 7 days: charge 100% of the total reservation amount.
● No-show: charge 100% of the total reservation amount.
● A deposit or full prepayment may be required, as specified at booking.

03. Non-Refundable Rate
● Full prepayment is required at the time of booking.
● No refund is provided for cancellations, amendments, early departures, or no-shows. Changes to dates or guest details are subject to hotel approval and availability, without any guarantee of acceptance.
How do I book a room at Oberna Hotel?
Book directly on obernahotel.com: choose your dates, select your rooms and send the booking request. Our reservations team confirms by email.
Guarantee and Deposit Payment Requirements
● Guarantee and Payment Requirements: A valid credit card or an advance deposit is required to guarantee a room reservation. The deposit amount and payment terms, including full prepayment where applicable, are subject to the conditions of the booked rate and reservation.

● Pre-Authorization: The hotel reserves the right to pre-authorize credit cards prior to guest arrival (typically 24–72 hours prior) to verify card validity and hold funds equivalent to the first night's stay or full reservation value.

● Non-Guaranteed Bookings: Bookings made without credit card guarantee or deposit will be held as "Tentative" and automatically released at 16:00 (4:00 PM) on the arrival date without prior notice.
All questions